All orders must be confirmed in writing, either via email or a Purchase Order. Purchase orders must have an order number clearly shown. Verbal orders will not be accepted.
All goods remain the property of Branded Chocolates until they have been paid for in full.
In the unlikely event of a claim, only written claims within 2 days of receiving the goods will be considered. No claims will be processed or the returned goods accepted, unless it has been acknowledged by Chocolate Prints in writing. Goods need to be returned and checked by Chocolate Prints before any claims can be processed.
Unbranded Stock - A surcharge of $30 + GST applies to all orders of Unbranded stock which is below the minimum order quantity as per the price-list.
Branded Stock – Please contact us as additional charges may apply depending on the nature of personalization.
Since all our products are custom made including perishable and non-perishble items under no circumstances will a cancellation be accepted once we have received the signed order confirmation form. Full Charges will apply. In case production has not commenced and items not procured the minimum charge of set up, artwork charges of $100.00+GST will be applied. Extra Fees and charges for it will be at the discretion of Brand Eternity.
Direct Deposit – to ANZ Bank BSB 013-664, Account Number – 395505424. Please state the Invoice number clearly when making payment and email the remittance to
firstname.lastname@example.org or fax to 03 8677 2232.
Credit Cards– We only accept VISA and MasterCard. A merchant service fee of 3.00% is applicable on credit card payments.
First 5 orders (excluding sample orders and delivery charge only invoices) are on pre-payment terms. Full payment is needed before we start processing the order. Exception to this will be government and school bodies who product a PO.
A credit application form needs to be filled and submitted in order to apply for a 14 day and 30 day account after the initial 5 orders.
A deposit of 50% is needed for all orders irrespective of account status to proceed with the order.
A $35 late payment/Admin fee will be charged to all accounts outstanding for more than 45 days. A new invoice including these charges will be issued after 45 days. The account will also be put back to pre-payment terms.
in recovering the debt will be billed to the account holder.
No Set up fee is Applicable to One Design only for the same order.
Artwork needs to be supplied in high-res JPEG, PDF, EPS or PSD files. If a poor quality file is supplied and the logo/design needs to be redrawn or created, minimum charge $75.00+GST will be applicable per design/. Additional charges depend on the complexity of the artwork and will be quoted once our graphic artist has checked the files.
First artwork approval with minor changes/touch-ups is included in the Free Set-up fee. Any changes being made to the artwork after we have received the signed approval will incur an additional charge of $75.00 + GST per approval.
A product ordered cannot have multiple design. They will be treated as separate order and different pricing will be applicable.
The colours of the products are only indicative on the website and catalogue.Confectionery fillings and other product images are for photographic purposes only. Please contact us should you have any further queries.
Please note that PMS colours CANNOT be matched in the case of printing on food Chocolates, Cookies, Lollipops, Macarons or Rock Candy or other products. If in doubt, please request for samples. Additional charges may apply.
Please note that the orders do not come with nutritional information on each individual unit. An information sheet with all nutritional information and storage instructions regarding the product is added to the cartons.
An Ingredient label can be applied to individual units for an additional charge of $0.15+GST p/unit
Flat Rate Shipping is applicable to one city location only in VIC,NSW,SA, QLD excluding WA, Northern Territory and country locations are not included. Please note-Flat Rate Shipping fees is based on standard Delivery ONLY. For Express Shipment or overnight shipment extra charges per shipment applies.
Start from the date we receive the signed Order Confirmation Form.
Delivery instructions need to be CLEARLY mentioned on your Purchase order.
Delivery to you – We will deliver to your business address along with a copy of the invoice unless mentioned otherwise in writing.
Delivery direct to 3rd Party Address – We will deliver in plain boxes and no invoice. Invoice in this case will be emailed to you. Please send delivery address along with a Delivery Docket with the Purchase Order. Once delivered to 3rd party, it is your responsibility to check and make sure that the order is correct and delivered in full. We will not accept any responsibility for goods lost by the 3rd parties.
Pick-up or Own Courier–
If you would like to collect the order from our factory, please mention it clearly on the Purchase Order or in writing. A staff member will be in touch as soon as the order is ready to fix a pick-up time.
If you need the goods to be dispatched using your own courier company, please mention clearly the Courier Name, Account Name, Account Number, Courier Contact Number, Service type required.
We will not be responsible for any errors being made or consignment notes being wrongly filled due to insufficient information. Per Carton charge of $2.10+GST applies on per carton basis.
Distribution-Multiple Location – We can distribute orders to multiple addresses on your behalf.
Multiple Addresses (within a single state) – charges will be on a quotation basis. Please contact us for details.
Multiple States (Single address per state) – Quoted delivery charges plus a handling charge of $20 + GST per state or location is applicable.
Delivery charges DO NOT include Insurance on goods in transit. Please make sure you have goods in transit covered in your insurance or please let us know at time of placing an Order.
Insurance charges is based on 2% of the total value of the goods. Please advise or enquire at time of placing or signing the order.
Please note that we do not supply free samples.
Samples are charged at Minimum Quantity Rate a delivery charge of $20 + GST for standard shipping
Where possible, we make all possible efforts to dispatch samples within 48 hours, however in certain circumstances it may not be possible like due to the perishable nature of our products, most samples have to be freshly made and might take longer to dispatch. Some of the other brand products samples may not be available. We will confirm dispatch times depending on the product once sample order is received.
Perishable food samples once sent out CANNOT be returned or exchanged for a credit or refund under any circumstances due to Health & Safety regulations. For other samples requested sample credit will be applied for samples returned with in two working days of receiving the sample or if an order is placed for that same sample. Other samples ordered and no order been placed will not be credited after 48 hours of receiving them.
Sample charges (excluding delivery charge) will be credited to the invoice only for the items that an order has been placed for, if you proceed with an order.
PLEASE NOTE: Should you have any queries with regards to pricing/invoices or credit card payments then please contact us : attn. to Sample team on the below email address.